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vetsak® Help Center US

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Yes we do! &#x2013;Order your free fabric samples&#xA0;<a href="https://vetsak.com/products/fabric-samples"></a><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a href="https://us.vetsak.com/products/fabric-samples">here</a><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;and find the perfect match for your home!&#xA0;

Yes we do! –Order your free fabric samples here and find the perfect match for your home!

Do you offer Fabric Samples?

Product

I would like to configure a sofa, but the configurator does not work.

Website

When will my favorite product be available again?

What about the 30 days trial?

What's the secret behind vetsak® bean bags?

How can I repack my vetsak® bean bag?

How can I create my favourite sofa?

How do I set up my sofa?

Can I add new modules to my sofa?

How are the sofa modules connected?

Can I order covers separately?

Are the vetsak® covers washable?

How should I take care of my vetsak® products?

I want to buy a product for outdoor use. Can I leave it outside in winter?

When will my order arrive?

How can I check my delivery status?

I have already placed my order and would like to modify it. Is that still possible?

How can I cancel my order?

I did not receive all my packages. What can I do?

What if the shipping status says that everything has been delivered, but one or more items are missing?

My order arrived damaged. What can I do?

Order

Do you ship US wide?

What are the shipping costs?

Delivery

What payment methods do you offer?

I would like to pay via Affirm, but I get an error message. Why is it not working?

Which payment methods are accepted if I use the option to pay in instalments on Shop Pay?

Can I use Shop Pay Installments if I'm an international customer?

Is there a limit to how much I can spend on a single Shop Pay Instalments order?

Can I pay in-store with Shop Pay Instalments?

Can I pre-qualify for a purchase amount in instalments before visiting the store?

Can I buy gift cards with Shop Pay Instalments?

Are there late fees for payment in Instalments?

What if I miss an instalment payment?

What if I make a return on a purchase made through instalments with Shop Pay?

I have more questions about payment in instalments

Payment

What are the return policies?

I would like to return my order. Do I have to bring all packages to the parcel store myself?

I want to return my order, but I threw away the boxes. What can I do?

Returns + Refunds

Do you offer Fabric Samples?Updated 2 years ago