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vetsak® Help Center US

Our most important mission at vetsak® is to provide you with the best buying experience. That's why you'll find the answers to all your questions here. If you can't find the answer, please contact our customer service.

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When will my favorite product be available again?

What about the 30 days trial?

Do you offer Fabric Samples?

How can I repack my vetsak® bean bag?

How can I create my favourite sofa?

How do I set up my sofa?

How are the sofa modules connected?

Can I order covers separately?

Are the vetsak® covers washable?

Product

Order

Do you ship US wide?

What are the shipping costs?

Delivery

What payment methods do you offer?

I would like to pay via Affirm, but I get an error message. Why is it not working?

Which payment methods are accepted if I use the option to pay in instalments on Shop Pay?

Can I use Shop Pay Installments if I'm an international customer?

Is there a limit to how much I can spend on a single Shop Pay Instalments order?

Can I pay in-store with Shop Pay Instalments?

Can I pre-qualify for a purchase amount in instalments before visiting the store?

Can I buy gift cards with Shop Pay Instalments?

Are there late fees for payment in Instalments?

What if I miss an instalment payment?

What if I make a return on a purchase made through instalments with Shop Pay?

I have more questions about payment in instalments

Payment

What are the return policies?

Outlet store return policy

Returns + Refunds

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Product

Delivery

Payment

Returns + Refunds