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vetsak® Help Center US

<p dir="ltr" id="isPasted" style="line-height:1.38;margin-left: 36pt;margin-top:0pt;margin-bottom:0pt;">Yes, mostly. We currently offer delivery to the continental United states. Areas that are not covered are Hawaii, Alaska and Puerto Rico</p>

Yes, mostly. We currently offer delivery to the continental United states. Areas that are not covered are Hawaii, Alaska and Puerto Rico

Do you ship US wide?

Delivery

I would like to configure a sofa, but the configurator does not work.

Website

When will my favorite product be available again?

What about the 30 days trial?

Do you offer Fabric Samples?

What's the secret behind vetsak® bean bags?

How can I repack my vetsak® bean bag?

How can I create my favourite sofa?

How do I set up my sofa?

Can I add new modules to my sofa?

How are the sofa modules connected?

Can I order covers separately?

Are the vetsak® covers washable?

How should I take care of my vetsak® products?

I want to buy a product for outdoor use. Can I leave it outside in winter?

Product

When will my order arrive?

How can I check my delivery status?

I have already placed my order and would like to modify it. Is that still possible?

How can I cancel my order?

I did not receive all my packages. What can I do?

What if the shipping status says that everything has been delivered, but one or more items are missing?

My order arrived damaged. What can I do?

Order

What are the shipping costs?

What payment methods do you offer?

I would like to pay via Affirm, but I get an error message. Why is it not working?

Payment

What are the return policies?

I would like to return my order. Do I have to bring all packages to the parcel store myself?

I want to return my order, but I threw away the boxes. What can I do?

Returns + Refunds

Do you ship US wide?Updated 10 months ago