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vetsak® Help Center US

We highly recommend you to follow our care instructions for our vetsak&#xAE; products. Simply click&#xA0;<a href="https://cdn.shopify.com/s/files/1/0522/6368/2204/files/2022Q4-EN-CareInstructions-Digital-01-V01.pdf?v=1643273987" style="text-decoration:none;"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">here</a>.

We highly recommend you to follow our care instructions for our vetsak® products. Simply click here.

How should I take care of my vetsak® products?

Product

I would like to configure a sofa, but the configurator does not work.

Website

When will my favorite product be available again?

What about the 30 days trial?

Do you offer Fabric Samples?

What's the secret behind vetsak® bean bags?

How can I repack my vetsak® bean bag?

How can I create my favourite sofa?

How do I set up my sofa?

Can I add new modules to my sofa?

How are the sofa modules connected?

Can I order covers separately?

Are the vetsak® covers washable?

I want to buy a product for outdoor use. Can I leave it outside in winter?

When will my order arrive?

How can I check my delivery status?

I have already placed my order and would like to modify it. Is that still possible?

How can I cancel my order?

I did not receive all my packages. What can I do?

What if the shipping status says that everything has been delivered, but one or more items are missing?

My order arrived damaged. What can I do?

Order

Do you ship US wide?

What are the shipping costs?

Delivery

What payment methods do you offer?

I would like to pay via Affirm, but I get an error message. Why is it not working?

Which payment methods are accepted if I use the option to pay in instalments on Shop Pay?

Can I use Shop Pay Installments if I'm an international customer?

Is there a limit to how much I can spend on a single Shop Pay Instalments order?

Can I pay in-store with Shop Pay Instalments?

Can I pre-qualify for a purchase amount in instalments before visiting the store?

How should I take care of my vetsak® products?Updated 3 years ago