Back to Shop

vetsak® Help Center US

<p dir="ltr" id="isPasted" style="line-height:1.38;margin-left: 36pt;margin-top:0pt;margin-bottom:0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We hope that you won&#xB4;t have any reason to cancel your order. If you do, our Customer Happiness Team will be happy to help you.&#xA0;</span></p>

We hope that you won´t have any reason to cancel your order. If you do, our Customer Happiness Team will be happy to help you.

How can I cancel my order?

Order

I would like to configure a sofa, but the configurator does not work.

Website

When will my favorite product be available again?

What about the 30 days trial?

Do you offer Fabric Samples?

What's the secret behind vetsak® bean bags?

How can I repack my vetsak® bean bag?

How can I create my favourite sofa?

How do I set up my sofa?

Can I add new modules to my sofa?

How are the sofa modules connected?

Can I order covers separately?

Are the vetsak® covers washable?

How should I take care of my vetsak® products?

I want to buy a product for outdoor use. Can I leave it outside in winter?

Product

When will my order arrive?

How can I check my delivery status?

I have already placed my order and would like to modify it. Is that still possible?

I did not receive all my packages. What can I do?

What if the shipping status says that everything has been delivered, but one or more items are missing?

My order arrived damaged. What can I do?

Do you ship US wide?

What are the shipping costs?

Delivery

What payment methods do you offer?

I would like to pay via Affirm, but I get an error message. Why is it not working?

Which payment methods are accepted if I use the option to pay in instalments on Shop Pay?

Can I use Shop Pay Installments if I'm an international customer?

Is there a limit to how much I can spend on a single Shop Pay Instalments order?

Can I pay in-store with Shop Pay Instalments?

Can I pre-qualify for a purchase amount in instalments before visiting the store?

Can I buy gift cards with Shop Pay Instalments?

Are there late fees for payment in Instalments?

What if I miss an instalment payment?

What if I make a return on a purchase made through instalments with Shop Pay?

I have more questions about payment in instalments

Payment

What are the return policies?

I would like to return my order. Do I have to bring all packages to the parcel store myself?

I want to return my order, but I threw away the boxes. What can I do?

Returns + Refunds

How can I cancel my order?Updated 3 years ago