Back to Shop

vetsak® Help Center US

<p>There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Instalments in the future. If you have questions about a missed instalment payment, then you can contact Affirm support for assistance.</p>

There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Instalments in the future. If you have questions about a missed instalme

What if I miss an instalment payment?

Payment

I would like to configure a sofa, but the configurator does not work.

Website

When will my favorite product be available again?

What about the 30 days trial?

Do you offer Fabric Samples?

What's the secret behind vetsak® bean bags?

How can I repack my vetsak® bean bag?

How can I create my favourite sofa?

How do I set up my sofa?

Can I add new modules to my sofa?

How are the sofa modules connected?

Can I order covers separately?

Are the vetsak® covers washable?

How should I take care of my vetsak® products?

I want to buy a product for outdoor use. Can I leave it outside in winter?

Product

When will my order arrive?

How can I check my delivery status?

I have already placed my order and would like to modify it. Is that still possible?

How can I cancel my order?

I did not receive all my packages. What can I do?

What if the shipping status says that everything has been delivered, but one or more items are missing?

My order arrived damaged. What can I do?

Order

Do you ship US wide?

What are the shipping costs?

Delivery

What payment methods do you offer?

I would like to pay via Affirm, but I get an error message. Why is it not working?

Which payment methods are accepted if I use the option to pay in instalments on Shop Pay?

Can I use Shop Pay Installments if I'm an international customer?

Is there a limit to how much I can spend on a single Shop Pay Instalments order?

Can I pay in-store with Shop Pay Instalments?

Can I pre-qualify for a purchase amount in instalments before visiting the store?

What if I miss an instalment payment?Updated a year ago